Excerpts from our Knowledgebase that will help resolve issues or problems you are having with our software or hardware.
- Can the Olympus DS-2400/2500 recorder record in .dss format?
- When I connect my Olympus recorder to the docking station or USB cable, a window appears showing various folders appears. How can I stop this from happening?
- The Olympus DS-5000 recorders record in .ds2 format. Can they also record in .dss format?
- When I connect my Olympus recorder to my PC, Windows Explorer pops up showing the contents of the recorder. How can I prevent this?
- ★ eShuttle Online Manual
- How is eShuttle different from DocShuttle?
- What is needed to use eShuttle?
- What is a “suitable email account”?
- What’s the difference between an incoming mail server and an outgoing mail server?
- Can I use web-based email with eShuttle?
- During setup, I can see files on my Orator system, but no files appear in the Export Utility. What's wrong?
- The system was working fine yesterday, but now I have New/Stat files on the Orator that are not showing up in the Export Utility. What happened?
- After converting a file, I get the message "Error: error renaming output file." What's going on?
- All the files from my system are converting, except files from/above a certain job type. How do I get them to convert?
- Export Utility Installation and Configuration
- Transferring files via FTP server
- I have the Dongle inserted, but my software is still asking me to register. What do I do?
- Installing a Dongle Registration key on a Windows 8 / Windows 10 computer
- How do I install a new (blue) driverless Dongle Registration Key
- What is a Dongle and what does it do?
- Can I purchase more than one Dongle for the same license?
- How do I get a Dongle?
Tips & Tricks
- Software not registering with Product Serial Number (PSN)
- Maximum PSN Registration
- New/Refurbished Computer Setup Instructions!
- How do I register my Bytescribe software?
- What is meant by “concurrent” and “consecutive” registrations?
- I want to buy/sell a used Bytescribe software license. Is it transferable?